At Bikesupplies.ca, we are committed to providing our customers with the best possible prices on all our products. If you find the same item at a lower price on another website, we will match that price to ensure you get the best deal.
To request a price match, simply email us at firstname.lastname@example.org with a link to the product on the competitor's website. We will review the request and get back to you as soon as possible with our response.
Please note that we only match prices on identical items that are in stock and available for immediate purchase on both our website and the competitor's website. The competitor must be a Canadian-based retailer and the price must be in Canadian dollars.
Thank you for choosing Bikesupplies.ca for all your cycling needs. We look forward to serving you with great products and unbeatable prices.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.