Returns

BikeSupplies wants to make sure you are stoked with your purchase! If for any reason, you are not satisfied, please return items in their original packaging in NEW, UNUSED, and UNINSTALLED condition within 15 days of the receipt of your purchase for complete refund. For returns between 15-30 days, a store credit will be applied. No returns will be accepted after 30 days. Our store policy does not allow returns for nutrition items, close out/clearance items, spokes, complete bikes, custom wheel sets, custom bikes or special orders. Receipt for purchase will be required for all returns and exchanges. Shipping for all returns is the responsibility of the customer unless otherwise agreed to. BikeSupplies retains the right to grant full or partial refunds at its discretion. If you received free shipping, you will receive a refund less the cost of originally shipping the product to you.

 

Exchange Policy:

All returned items will be simply refunded either to your original method of payment or to a store credit depending on the time-frame of your return, allowing you to shop through our website for a replacement at your convenience; this will ensure that the replacement items are in stock when you select them. If you would like to exchange your item for a different one, please send your order back in its original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of receipt of your purchase - and don't hesitate to simply purchase the replacement items. Return shipping costs are the responsibility of the customer unless otherwise agreed to.

 

Order Corrections:

BikeSupplies works hard to ensure your package arrives in perfect condition. If an error was made in the fulfillment process, please notify us within 72 hours of receiving the product so that we can make the necessary corrections. Shipping of replacement items and return shipping will be handled by Bikesupplies. We will not reimbursement shipping fees paid by the customer. 

 

Refunds Policy:

Refunds will be processed within 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer’s account.

 

Warranty Replacements:

Warranty replacements are the responsibility of the manufacturer. BikeSupplies cannot approve a warranty directly. Our job is to contact the manufacturer on your behalf with the information you provide and to help get a claim processed as quickly as possible. Warranty policies vary by manufacturer and only cover defects. They do not include normal wear and tear, crash damage, or improper care.

If there is a true manufacturer’s defect, please contact us and we will start the warranty process for you. Please make sure to include your full name, contact number, order number, photos of defective product, and description of the defect (if not clearly visible).